FAQs
Frequently asked questions
Clear answers on clearing, freight forwarding, customs and logistics. For a specific shipment, request a quote or chat with us.
What services does Nairobi Clearing House provide?
We provide clearing, freight forwarding and logistics services, including sea and air freight, customs clearance, road transportation, warehousing, project cargo, vehicle importation and related logistics support.
Do you handle both imports and exports?
Yes. We support both import and export shipments, helping with freight arrangements, documentation, customs processes and movement of cargo to or from its destination.
Can you clear my cargo at Mombasa Port?
Yes. We coordinate customs clearance and related processes for cargo arriving through Mombasa Port, working with the relevant parties to facilitate the release and onward movement of your shipment.
What documents do I need for customs clearance?
The documents required depend on the type of cargo and the nature of the shipment. Depending on the shipment, these may include a commercial invoice, bill of lading or airway bill, packing list, certificate of origin and relevant permits or regulatory documents. Our team can advise you on the documentation required for your particular shipment before the cargo arrives.
Can you arrange transportation after my cargo is cleared?
Yes. We can coordinate inland transportation from the port, airport or other point of release to the required destination. The transport arrangement will depend on the cargo type, size, destination and other shipment requirements.
Do you handle full container loads and smaller shipments?
Yes. We can assist with different types of cargo, including full container loads (FCL), less-than-container loads (LCL) and other commercial shipments. The most suitable option depends on your cargo volume, weight, destination and timing.
How long does customs clearance take in Kenya?
There is no single timeframe for every shipment. Clearance can depend on the completeness and accuracy of documents, cargo classification, customs requirements, inspections, permits and other factors. Providing the correct documents early can help reduce unnecessary delays.
Can you arrange air freight for urgent cargo?
Yes. We provide air freight solutions for shipments where speed is important. We can help coordinate the movement of your cargo from origin through the relevant clearance and delivery stages.
How can I get a quotation for my shipment?
Simply contact our team or use the Request a Quote form on our website. To help us prepare an accurate quotation, provide details such as the origin, destination, cargo description, weight or volume, container size where applicable, and whether the shipment is an import or export.
How can I check the status of my shipment?
You can contact our team with your shipment reference, bill of lading, airway bill or container number. We will help you obtain the latest available status of your shipment.
